There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:

• Check the card details are correct; including the expiry, security code and billing address.
• If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
• Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address.
• Your bank has likely declined the payment. You may wish to call them to find out why.

Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.

Fraudulent

An order may be marked as fraudulent if you have entered the wrong shipping and payment details. To help ensure this doesn’t happen when you retry, check that the card details are correct; including the expiry, security code and billing address.

Stock Discrepancy

You will receive an email if your order has been cancelled due to a stock discrepancy. Please be sure to check your Inbox, Junk and Spam folders so we can find a fast resolution for you.

First step is the fun part; you get to go shopping! Choose the items that you desire and head to the checkout when you’re ready.

Redeeming Your Code On A Mobile

1. Before submitting any details at the checkout, tap ‘Show order summary’.
2. Underneath your pictured items, enter the code in the box that says ‘Gift card or discount code’.
3. You may need to press ‘Go’ or ‘Enter’ on your mobile keypad. Once applied, you will see the discount code confirmed and your total will be recalculated.

Redeeming Your Code On A Desktop Computer

1. Before submitting any details at the checkout, look to the right hand side of your screen.
2. Underneath your order summary, you will see a box that says ‘Gift card or discount code’.
3. Enter your unique code and click ‘APPLY’. You will then see the discount code confirmed and your total will be recalculated.

All online Atlooks orders are wrapped and placed in a luxurious black satin bag. Your order is then placed in an unmarked shipping satchel with no logo or brand name for discreet and private delivery.

To ensure a speedy delivery service, we may have sent your items in separate packages. Not to worry, your other items shouldn’t be far behind! To check the tracking of items you’re waiting on, please look for email notifications in your inbox.